Abstract
Facility management (FM) has received extensive attention from practitioners and researchers. While FM is continuously maturing as a scientific discipline and relevant studies are constantly growing, there are no holistic reviews of current research. The information in previous studies is generally scattered, and existing literature reviews mostly focused on specific aspects of FM. It is necessary for researchers and practitioners to obtain a thorough view of the current status in the FM field and future development trends that have been summarized and discussed in depth. Using a bibliometricqualitative analysis, a total of 724 academic journal papers on FM, between 1995 and 2018, were reviewed. A number of the latest advancements and emergent trends were identified based on knowledge maps in FM, including changing circumstances, enhancing information technology, all-around facility manager, strategic performance management, sustainable FM and innovative FM practice. It is hoped that this review can help researchers understand the current body of FM knowledge. The future directions were also highlighted in this study to help researchers identify areas where research is most needed. This study could also help practitioners to address upcoming challenges in the FM field.
Highlights
Due to the globalization, the development of information technology, and the higher demand for the quality of life, the efforts to manage properties and/or facilities in the built environment have become increasingly prominent to improve efficiency as well as meet social needs
Since we found that most facility management (FM)-related publications were published after the year 1995, we set the timespan for the relevant publications search as “1995–2018”
The analysis of the texts that were published each year provides an indication of attention that research in the FM field has received
Summary
The development of information technology, and the higher demand for the quality of life, the efforts to manage properties and/or facilities in the built environment have become increasingly prominent to improve efficiency as well as meet social needs. A study from the National Institute of Standards and Technology (NIST) demonstrated that two-thirds of the estimated lost in the USA capital facilities industry is due to inefficiencies during operations and maintenance phase (Rundell, 2006). FM plays an increasingly important role in the production or service of the core business, the quality of life of employees, health and safety, and the working environment (Ventovuori, Lehtonen, Salonen, & Nenonen, 2007). The founding of many professional FM institutions around the world (e.g., IFMA in the US, BIFM in the UK, GEFMA in Germany, JFMA in Japan, and FMAA in Australia) is an indication of the increasing importance of FM
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