Abstract
Today, new products or services must be designed to satisfy ever changing consumer demand by companies to remain competitive. Mass customization, personalized services, and integration of information and decision processes are needed to produce an increasingly diverse range of products and services. At the same time efficiency as well as flexibility of design and production processes need to be improved. Successful companies align and coordinate efforts with suppliers and clients across the value chain to achieve and sustain flexibility and efficiency during the product and service lifecycle. From design to delivery, mass customization and the delivery of sustainable value are the goals pursued by management. This special issue provides seven research articles that span the realm of mass customization and sustainable value systems. The articles provide new solutions that enable delivery of products and services via efficient and flexible mass customization business processes. The series of research contributions are classified and summarized as follows.
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