Abstract
We consider a retail service facility with cross trained servers who can perform operations in both front room and back room depending on the length of the queue. Two essential models for service facility are discussed in this paper. The models are represented as a Markovian decision problem and solved using mixed integer programming techniques. Exact solution procedures are developed to solve the models and numerical study is conducted to see the impact of various parameters on performance.
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More From: International journal of information and management sciences
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