Sociotechnical systems design revisited at the end of the 20th century. STS 2.0

Abstract

At the end of the '90s, digital technologies took command changing global value chains, business models, services, organisational functioning, work. Business Process Reengineering, Lean Production, CSCW (Computer Supported Cooperative Work) became very popular approaches among managers overshadowing the STS (Sociotechnical Approach). In this chapter, a reconsideration of sociotechnical approach is proposed in line with the digital revolution and the new needs for rapid and radical changes. The positive aspect of those approaches are partly incorporated in the proposal of a Sociotechnical Approach 2.0: going back to the basic as process centred organization, quality of working life, process of design and change.1. Overcoming the bureaucratic and taylor-fordist organization. From functional to process centred organisation as the core step2. Business process re-engineering3. Computer Support Cooperative Work (CSCW)4. Lean production and Toyota Production System5. The sociotechnical design 2.06. The "Qualit" approach: how re-engineer and improve sociotechnical systems7. People empowerment8. Structural change management9. Sociotechnical system revisited at the end of the century. Joint design of information technology, business processes and work.