Abstract
Since members of the mass professions are employed mainly by large organisations in the public sector, they are increasingly ‘managed’. What is happening to their skills, their control over their own work, and their professionalism, are matters of concern as revealed by recent disputes. These are precisely questions at the heart of the labour process debate relaunched by Braverman. The insights generated by this stream of writing, already profitably applied beyond blue collar work to clerical occupations may be extended to embrace elements of the service class. There the notion of indetermination goes beyond the notion of discretion. Changes in public ideology have effects analogous to those arising from technological innovation in manufacturing. Yet professionals, whilst attending to technological aspects of their work, typically ignore the wider social issues. In this respect they are vulnerable to deskilling and erosion of control over their work.
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