Sistem Pengurusan Kualiti Menurut Perspektif Islam MS 1900 di Institusi Pengajian Tinggi Malaysia: Suatu Cabaran Masa Kini

Abstract

Malaysia has been the forefront for successfully introducing a standard for Islamic Quality Management Systems (IQMS) for the first time in the world in 2005. The standard is known GJAT | DECEMBER 2014 | VOL 4 ISSUE 2 | 100 ISSN : 2232-0474 | E-ISSN : 2232-0482 www.gjat.my This journal is a member of and subscribes to the principles of the Committee on Publication Ethics (COPE) as the MS 1900:2005 (Quality Management Systems Requirements from Islamic Perspective). This study aims to explore the challenges in the implementation of MS 1900 in Malaysia’s Higher Education Institutions (HEIs) which involve public HEI and private HEI. This is a qualitative study in which semistructured interview was employed as a main data collection method, and it was triangulated with data collected from documents and observations. Purposive sampling technique was use to select all the interviewees actively involved in MS 1900 implementation in the respective HEI. NVivo version 10 was utilised to facilitate data analysis processes, in order to identify and develop codes and themes in relation with the subject investigated. The study found that there are differences between the challenges faced by the both HEIs in terms of their priority. Research findings at public HEI indicated that the challenge starts with aspects related to employee attitudes, heavy work load, lack of training and challenges pertaining human aspect. Meanwhile, the challenge at private HEI are related with the aspects of the heavy work load, training, humanitarian, monitoring, finance, and the individual’s own attitude. This study is one of the pioneer studies on the implementation of MS 1900 in Malaysia; therefore the research findings are a significant contribution in the development of Islamic quality management knowledge and theory.