Simplifying and Enhancing Access to Full-Text Articles with LibKey Discovery

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Content delivery mechanisms in web-scale discovery services can often fall short of patron expectations. The Texas Tech University Libraries integrated Third Iron’s LibKey Discovery with Ex Libris Primo in response to patron feedback that accessing full-text articles from Primo required too many clicks. Following implementation, researchers conducted user testing to assess the usability and usefulness of the integration. They also analyzed LibKey Discovery and link resolver usage data across the year following the launch to evaluate its impact on how patrons accessed full-text articles. Patrons responded positively overall to LibKey Discovery, perceiving it as more efficient and quicker to use. Statistics showed an increase in LibKey link usage and a corresponding decrease in link resolver clickthroughs. This article provides an overview of the implementation process, describes assessment methodologies and findings, and discusses implications for improving usability and increasing usage.

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  • 10.18438/b8zh3r
Web-Scale Discovery Services Retrieve Relevant Results in Health Sciences Topics Including MEDLINE Content
  • Jun 29, 2017
  • Evidence Based Library and Information Practice
  • Elizabeth Margaret Stovold

A Review of:
 Hanneke, R., & O’Brien, K. K. (2016). Comparison of three web-scale discovery services for health sciences research. Journal of the Medical Library Association, 104(2), 109-117. http://dx.doi.org/10.3163/1536-5050.104.2.004
 
 Abstract
 
 Objective – To compare the results of health sciences search queries in three web-scale discovery (WSD) services for relevance, duplicate detection, and retrieval of MEDLINE content.
 
 Design – Comparative evaluation and bibliometric study.
 
 Setting – Six university libraries in the United States of America.
 
 Subjects – Three commercial WSD services: Primo, Summon, and EBSCO Discovery Service (EDS).
 
 Methods – The authors collected data at six universities, including their own. They tested each of the three WSDs at two data collection sites. However, since one of the sites was using a legacy version of Summon that was due to be upgraded, data collected for Summon at this site were considered obsolete and excluded from the analysis. 
 
 The authors generated three questions for each of six major health disciplines, then designed simple keyword searches to mimic typical student search behaviours. They captured the first 20 results from each query run at each test site, to represent the first “page” of results, giving a total of 2,086 total search results. These were independently assessed for relevance to the topic. Authors resolved disagreements by discussion, and calculated a kappa inter-observer score. They retained duplicate records within the results so that the duplicate detection by the WSDs could be compared.
 
 They assessed MEDLINE coverage by the WSDs in several ways. Using precise strategies to generate a relevant set of articles, they conducted one search from each of the six disciplines in PubMed so that they could compare retrieval of MEDLINE content. These results were cross-checked against the first 20 results from the corresponding query in the WSDs. To aid investigation of overall coverage of MEDLINE, they recorded the first 50 results from each of the 6 PubMed searches in a spreadsheet. During data collection at the WSD sites, they searched for these references to discover if the WSD tool at each site indexed these known items.
 
 Authors adopted measures to control for any customisation of the product setup at each data collection site. In particular, they excluded local holdings from the results by limiting the searches to scholarly, peer-reviewed articles.
 
 Main results – Authors reported results for 5 of the 6 sites. All of the WSD tools retrieved between 50-60% relevant results. EDS retrieved the highest number of relevant records (195/360 and 216/360), while Primo retrieved the lowest (167/328 and 169/325). There was good observer agreement (k=0.725) for the relevance assessment. The duplicate detection rate was similar in EDS and Summon (between 96-97% unique articles), while the Primo searches returned 82.9-84.9% unique articles.
 
 All three tools retrieved relevant results that were not indexed in MEDLINE, and retrieved relevant material indexed in MEDLINE that was not retrieved in the PubMed searches. EDS and Summon retrieved more non-MEDLINE material than Primo. EDS performed best in the known-item searches, with 300/300 and 299/300 items retrieved, while Primo performed worst with 230/300 and 267/300 items retrieved.
 
 The Summon platform features an “automated query expansion” search function, where user-entered keywords are matched to related search terms and these are automatically searched along with the original keyword. The authors observed that this function resulted in a wholly relevant first page of results for one of the search questions tested in Summon.
 
 Conclusion – While EDS performed slightly better overall, the difference was not great enough in this small sample of test sites to recommend EDS over the other tools being tested. The automated query expansion found in Summon is a useful function that is worthy of further investigation by the WSD vendors. The ability of the WSDs to retrieve MEDLINE content through simple keyword searches demonstrates the potential value of using a WSD tool in health sciences research, particularly for inexpert searchers.

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BackgroundPracticing evidence-based health care is challenging because of overwhelming results presented to practitioners by Google-like Web-scale discovery (WSD) services that index millions of resources while retrieving information based on relevancy algorithms with limited consideration for user information need.ObjectiveOn the basis of the user-oriented theory of information need and following design science principles, this study aimed to develop and evaluate an innovative contextual model for information retrieval from WSD services to improve evidence-based practice (EBP) by health care practitioners.MethodsWe identified problems from literature to support real-world requirements for this study. We used design science research methodology to guide artefact design. We iteratively improved prototype of the context model using artificial formative evaluation. We performed naturalistic summative evaluation using convergent interviewing of health care practitioners and content analysis from a confirmatory focus group consisting of health researchers to evaluate the model’s validity and utility.ResultsThe study iteratively designed and applied the context model to a WSD service to meet 5 identified requirements. All 5 health care practitioners interviewed found the artefact satisfied the 5 requirements to successfully evaluate the model as having validity and utility. Content analysis results from the confirmatory focus group mapped top 5 descriptors per requirement to support a true hypothesis that there is significant discussion among participants to justify concluding that the artefact had validity and utility.ConclusionsThe context model for WSD satisfied all requirements and was evaluated successfully for information retrieval to improve EBP. Outcomes from this study justify further research into the model.

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PurposeThe purpose of this paper is to illustrate why libraries should develop instructional plans to further integrate Web-scale discovery services into the academy, as well as propose a three-fold delivery plan to achieve this goal.Design/methodology/approachThis paper documents a strategy to integrate Web-scale discovery services into library training and instruction for multiple audiences. The strategy is informed by past analysis of discovery service search queries.FindingsIt presents a three-part training plan that can be applied to multiple audiences, universities/colleges and even discovery service platforms.Practical implicationsThe strategies and practices detailed in this paper are easily adaptable to other institutions that currently subscribe to Web-scale discovery service products.Originality/valueThis paper introduces an innovative approach toward transforming Web-scale discovery instruction across the academy, based on search query analysis.

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