Show me the money, in IT training

Abstract

IT Staff Training, are you getting your money's worth? That is the question that is often asked by CIOs and always asked by CEOs. And what can you show them? What return can you show for your training investment? Universities receive benefits from training, but can you show a connection between your IT staff training costs and the benefits received? The University of Virginia invests $2,500 per person in IT staff training, which will increase during an Oracle ERP implementation over the next five years. As part of the University’s ERP effort, IT training must demonstrate benefits provided to the University. The IT Training Group of the University has done this in the past for select workshops having a Return of Training Investment of over $10.75 to $1. For the ERP effort, the IT Training Group must demonstrate the relation of IT training costs to benefits for the entire program. This will be done using Kirkpatrick’s Four Levels of Evaluation and an Investor's Return on Investment. 1) Satisfaction of Participants 2) Knowledge Learned