Abstract
This research examines the effect of service quality and customer satisfaction on word of mouth. We carried out a survey of our sample, which consisted of 303 respondents. This study provides empirical evidence that service quality has a significant positive effect on customer satisfaction, service quality also has a significant positive effect on word of mouth and customer satisfaction has a significant positive effect on word of mouth.
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Schedule a callMore From: JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit)
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