Abstract
PT X is a cigarette company in Indonesia, the problems that occur with the company are related to the provision of transportation services that are less than optimal because there is no support system to improve services such as service data has not been recorded real time, division of tasks driver and vehicles that are less than optimal, and problems with user complaints because they are not fully met. The average unfulfilled demand during June-December 2022 is 2.54%, while the company's hope is to fulfil all requests. The method used to solve the problem is the DMAIC Method along with several tools like SMART Target, 5 Why Analysis, and RACI Matrix. There are no efforts to deal with the problem support system is to analyze business process early and create a TOSS system framework (Transport Support System) to support transportation services. The effort to overcome user complaints is to use 5Why Analysis and cooperate with external transportation service providers. The implementation of the work was carried out for two months and had a good impact, namely the average unfulfilled demand decreased to 0.47%. Controlling the results of repairs is by following the system work step design and using the RACI Matrix.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.