Sentiment Analysis of Pedulilindungi Application Reviews Using Machine Learning and Deep Learning

Abstract

The COVID-19 pandemic that hit the world at the end of early 2020 caused many losses. The Indonesian government has established various ways to reduce the path of the COVID-19 pandemic by launching the PeduliLindungi application to reduce the spread of COVID-19. Various layers of society responded to the launch of the application with various opinions. This research mainly analyzes public opinion sentiment toward the PeduliLindungi application, as determined by 10,000 reviews on the Google Play Store. This study aims to compare the performance of deep learning and machine learning models in sentiment analysis. The stages of the research method begin with data collection methods, data pre-processing, and sentiment analysis using a machine learning model with the embedding of the word TF-IDF, which includes the Nave Bayes algorithm, Decision Tree, Random Forest, K-Nearest Neighbour, and SVM. As for the deep learning model with the fastText word embedding word representation technique using the LSTM algorithm, an evaluation is carried out using the confusion matrix. The results of this study state that deep learning models perform better than machine learning models.