Abstract
In banking sector, the retail banking is an important and generous sector of economy and job stress becomes progressively visible and increasing in this sector, after a series of arrangements for financial institutions. Therefore, the study of specific causes of job stress in the retail banking area should provide greater approach into both, theoretical and managerial practices. Several Studies have been conducted on role stressors and job satisfaction. The purpose of this study is to determine the effect of role stressors on job satisfaction by using job stress as mediator variable by applying different mediation approaches. The total distribution was 350 and questionnaires were collected from 305 employees and response rate was 87 percent. In the results of Correlation and Regression analysis，it was found that, role ambiguity and role conflict have negative relationship with job satisfaction. In the result of Regression it was concluded that job stress has influences among role ambiguity, role conflict and job satisfaction. The findings of the study suggest that role stressers should be controlled in order to increase the job satisfaction. Hence lesser the role stressors, lesser will be the job stress.
Highlights
Technological revolution, mass retrenchments, mergers and acquisitions, information excess, demand for more production, tough competition and tentative outlook have created stress in workplace
Role conflict occurs due to job demands, role ambiguity occur due to lack of clear information, and role overload occurs due to excessive work on the employees (Larson, 2004)
The relationship of variables were significant and according to the correlation and regression analysis and by using the Barron and Kenny‟s (1986) equations it has been concluded that the mediator mediates among the variables, role ambiguity, role conflict and job satisfaction
Summary
Technological revolution, mass retrenchments, mergers and acquisitions, information excess, demand for more production, tough competition and tentative outlook have created stress in workplace. That, their jobs, family life and health have been affected by stress. In the face of that, slight consideration has been given for organizational behavior analysis This difficult observable fact brings allegations to community life and the understanding of it, offers impending in a more effective organizational management. If the demand being placed exceeds our ability, human perceives stress. All these things which cause stress are called stressors. Stressors are factors which affect the role of employees in organization, which are role conflict, role ambiguity and role overload (Singh, Goolsby, & Rhoads, 1994). Role conflict occurs due to job demands, role ambiguity occur due to lack of clear information, and role overload occurs due to excessive work on the employees (Larson, 2004). The encouraging aspect of the stress is that if it is properly managed, it will www.ccsenet.org/ibr
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