Abstract
Background: Violence is a severe psychosocial risk in the workplace, but it is little studied in the area of pre-hospital care. It represents a concern for professionals. Objective: To know the point of view of chief officers on workplace violence in a pre-hospital setting against firefighters. Methodology: A study of a qualitative nature using the Delphi method with semi-structured interviews and content analysis, taking place between May and December 2017. Twenty-four interviews were conducted at the national level. Results: The chief officers considered that violence episodes occur frequently. Although there were reports of physical violence, psychological violence was the most significant. Conclusion: Violence against firefighters occurs daily, but underreporting undermines understanding the real extent of the problem
Highlights
Psychosocial risks in the workplace are contemporary and constitute a threat to the safety and well-being of professionals and impact significantly on organizations and the country’s economy
Among the various psychosocial risks that may arise in the workplace, violence stands out, with its harmful effects and potential to create other problems that will affect professionals (Agência Europeia para a Segurança e Saúde no Trabalho [AESST], 2003)
The objective of this study is to understand the perspective of the chief officers on workplace violence in the pre-hospital context against firefighters
Summary
Psychosocial risks in the workplace are contemporary and constitute a threat to the safety and well-being of professionals and impact significantly on organizations and the country’s economy. Workplace violence is a current topic, discussed worldwide, but it has been further explored in the hospital environment (Bernaldo-De-Quirós, Piccini, Gómez, & Cerdeira, 2015) It is less studied within the context outside the hospital, violence is a frequent phenomenon in pre-hospital emergency care, to which professionals are intensely exposed (Mello, 2012). The objective of this study is to understand the perspective of the chief officers on workplace violence in the pre-hospital context against firefighters. Violence is a severe psychosocial risk in the workplace, but it is little studied in the area of pre-hospital care. Violence can happen in different ways, some visible and detected; others have in-
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