Revisiting interlibrary loan best practices: still viable?

Abstract

Purpose – This paper seeks to evaluate the impact of the Group Interlibrary Loan Best Practices instituted by the Greater Western Library Alliance (GWLA) Libraries in 2002 and to examine whether these best practices are still viable today. The authors aims to provide an updated discussion on current best practices in both GWLA and other highly effective library consortia. Design/methodology/approach – The authors use a case study approach to identify areas where interlibrary loan best practices have improved service amongst the GWLA Libraries. In addition, the practices of other high performing consortia are included to further the discussion. Findings – The GWLA Libraries found that the best practices implemented in 2002 improved service by decreasing turnaround time and increasing patron access to alternate format types. Other library consortia are also using similar group best practices that improve resource sharing. Research limitations/implications – This article focuses mostly on the beneficial outcomes of the best practices and limits discussion of the problems and pitfalls encountered. Originality/value – Readers will gain an understanding of how instituting group best practices can improve interlibrary loan service and recognize the benefit of library groups.