Results of a virtual multi-institutional program for quality improvement training and project facilitation.

Abstract

The purpose of this project was to describe the results of this multi-institutional quality improvement (QI) program conducted in a virtual format. Developed at Stanford in 2016, the Realizing Improvement through Team Empowerment (RITE) program utilizes a team-based, project-based improvement approach to QI. The program was planned to be replicated at two other institutions through respective onsite programs, but was converted to a multi-institutional virtual format in 2020 in response to the COVID-19 pandemic. The virtual program began in July 2020 and ended in December 2020. The two institutions participated jointly in the cohort, with ten 2-hour training sessions every two weeks for a total of 18 weeks. Project progress was monitored using a predetermined project progress scale by the program manager, who provided more direct project support as needed. The cohort consisted of six teams (37 participants) from two institutions. Each team completed a QI project in subjects including MRI, US, CT, DR and ACR certification. All projects reached levels of between 3.0 (initial test cycles begun with evidence of modest improvement) and 4.0 (performance data meeting goal and statistical process control criteria for improvement), and met graduation criteria for program completion. We found the structured problem-solving method, along with timely focused QI education materials via a virtual platform, to be effective in simultaneously facilitating improvement projects from multiple institutions. The combination of two institutions fostered encouragement and shared learning across institutions.