Responding to “Covid-19”Pandemic: Quality Management and Preventive Strategies of a Hospital

Abstract

The newly emerged public health crisis threatening the world with emergence or spread of a novelcoronavirus named SARS - CoV-2 associated with higher infection rates and deaths especially elderlypeople and people with Hypertension, Diabetes Mellitus, Cerebrovascular and Cardiovascular diseasesthroughout the world. As of 17thJune 2020, 216 countries were affected with 83,26,825 confirmed casesincluding 4,48,081 total deaths. India has reported around 3.6 lakh confirmed cases with more than 12thousand total deaths. To respond this pandemic, India needs to set-up an adequate, well equipped anddedicated health care facility to contain the spread of infection and manage the infected patients as wellas providing protection to the healthcare workers (HCW). Quality management and preventive strategiesof a hospital plays very important role for this purpose. Quality management is the fundamental featureof a hospital to establish customer satisfactions and desired outcomes. High quality care health servicesinvolve doing the right things, for the right patient, at the right time, in the right way to minimise the harmand resource waste. Preventive strategies especially infrastructure development & Infection prevention andcontrol policies (IPC) are very crucial. The effective, safe, people centred, timely, equitable, integratedand efficient heath care delivery improvement with appropriate quality management system and preventivestrategies will be helpful to combat with “COVID-19”. This study highlights the “Quality management andPreventive Strategies of a Hospital responding to COVID-19” for providing better healthcare services inIndian healthcare management system.