Abstract
Abstract Questionnaires were sent to a sample of 2,190 Cardiff residents asking their experiences of, and attitudes to, the questioning and provision of advice associated with non-prescription medicine sales from pharmacies. Eight hundred and ten questionnaires (37 per cent) were returned. A total of 585 respondents had made such a purchase in the previous six months, and 486 of the 585 (83 per cent) had bought their most recent medicine for their own use. Of the 486, 157 had not used the medicine on a previous occasion. Seventy-three of the 157 respondents (46.5 per cent) stated that pharmacy staff had selected the medicine for them and it was found that such respondents were more likely to have been questioned (P < 0.001) and advised (P < 0.001) than those for whom pharmacy staff had no influence on the medicine purchase. Over 90 per cent of the 810 respondents believed that it was a good idea to be asked questions when purchasing non-prescription medicines and fewer than seven per cent resented such questioning. Only 16 respondents (2 per cent) indicated that they never wanted advice regarding non-prescription medicines, even for those medicines that they had not previously used. The majority of respondents expressed positive opinions of community pharmacists.
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