Abstract
In recent years, there is a common problem in hotels. The turnover of grass-roots staffs is frequent and the turnover rate of staffs is high. This paper takes Jinan Rujia Chain Hotel as an example, designing a questionnaire to investigate the satisfaction of the grass-roots employees of Rujia Hotel. The principal component analysis of the data obtained from the survey was carried out by using SPSS analysis tools, then the conclusions were drawn as follows: The overall satisfaction of the grassroots staff of Rujia Hotel in Jinan is not very high. Among the five main factors, the employee satisfaction of the job treatment factor is the highest, while the interpersonal relationship factor is the lowest, which is only 0.0373. Personal development factor is second only to interpersonal relationship factor, employee satisfaction is 0.0482, but on the whole, the employee satisfaction of the five main factors is low.
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