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Abstract
This study, from the perspective of online public opinion, uses web crawler retrieval technology and manual screening, and adopts targeted collection and information extraction from online public opinion monitoring platforms to sort out websites directly related to product quality. It monitors, analyzes, and summarizes product quality and safety information from 31 provinces in China, points out existing problems, and proposes corresponding countermeasures and suggestions. The monitoring results show that in 2023, public opinion information on product quality and safety is mostly concentrated in the eastern region, as well as product categories such as electrical appliances, automobiles, and daily chemical products. Quality and safety issues are currently the focus of social attention on people’s livelihoods. Therefore, relevant regulatory authorities should further strengthen product quality and safety supervision, crack down severely on quality violations, improve product quality and safety levels, prevent product quality incidents, and effectively safeguard the declaration and property safety of the people.
Published Version
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