Abstract
Car hailing service is an important part of urban governance. The passengers, the enterprise and the government are three main participants of car hailing service. To evaluate and improve the total social welfare of car hailing industry, an index system considering the three participants as three dimensions is established, in addition, the DEMATEL(Decision Making Trial and Evaluation Laboratory) method is used to identify the key factor of the system and research the association rules among different dimensions. Finally, through an investigation case of a car hailing company, the key factors of total social welfare system are found and analyzed, from where the service operation methods for different dimensions are proposed.
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