Abstract
The authors present results of their preliminary study of the value of a knowledge-based system (KBS) on the effectiveness of group decision making in a business gaming environment. The authors developed a KBS that provided recommendations to the experimental groups regarding the quality of their decision making. The experiment involved 24 groups with 3-4 members per group. Twelve groups used the KBS in their decision making. The remaining groups were control groups. In KBS groups, the authors detected no significant effect on intragroup conflict, but found marginally increased group performance and decreased group member satisfaction and confidence with the decisions of their groups.
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