Abstract
Remote, telecommunications based support for process equipment operation and maintenance can offer substantial benefits for the end-user in terms of improved up¬time and better quality of operation. Equipment vendors can utilize this kind of facility to improve their after-sales services for the end-user. A remote operations support system has been designed and realized. The prototype system has been applied to and experimented with an on-line X-ray fluorescence analyzer manufactured by Outokumpu Mintec Oy. The system comprises software modules in the analyzer operating station end and in the remote expert station end. The communications between both ends uses TCP/IP protocol and the communications media can be Internet, or wired and/or wireless or satellite-based telephony network.
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