Abstract
This study conducts relative efficiency of fire and emergency services using a nonparametic technique called Data Envelopment Analysis (DEA). This study selects a set of inputs and outputs and examines the nature of information obtained from the DEA procedure. The study focuses on the interpretation and practical usefulness of such information for the fire and emergency services. The results of this study help fire and emergency managers and consultants understand how the DEA approach can be used to identify weaknesses and strengths of fire and emergency services and evaluate their efficiency.
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