Abstract
E-learning, a technology-mediated learning approach, is a pervasively adopted teaching/learning mode for transferring knowledge. Some of the motivational factors for its wide adoption are time and location independence, user-friendliness, on-demand service, resource richness, and multi-media and technology driven factors. Achieving sustainability and performance in its delivery is of paramount importance. This research utilizes the critical success factors (CSFs) approach to identify the sustainable E-learning implementation model. Fifteen CSFs have been identified through the literature review, expert opinions, and in-depth interviews. These CSFs have been modeled for interdependence using interpretive structural modeling and Matriced’ Impacts Croise’s Multiplication Appliquée a UN Classement (MICMAC) analysis. Further, the model has been validated through in-depth interviews. The present research provides quantification of CSFs of E-learning in terms of their driving and dependence powers and their classification thorough MICMAC analysis. The E-learning system organizers may focus on improving upon the enablers such as organizational infrastructure readiness, efficient technology infrastructure, appropriate E-learning course design, course flexibility, understandable relevant content, stakeholders’ training, security, access control and privileges, commitment, and being user–friendly and well-organized, in order to enhance the sustainability and performance in E-learning. This study will also help E-learning stakeholders in relocating and prioritizing resources.
Highlights
The present-day world is experiencing rapid changes in the field of education
This study identifies important critical success factors (CSFs) and develops the relationship model between CSFs for enhancing sustainability and performance in E-learning
All the decision makers (DMs) had more than five years of experience with the E-learning system
Summary
The present-day world is experiencing rapid changes in the field of education. These changes are due to revolutions in information and communication technology (ICT). The implementation process requires comprehensive and effective planning, execution, and maintenance Important factors such as infrastructure and environment, educators’ competency, delivery contents, and change-agents must be considered and adapted appropriately to achieve successful E-learning implementation [12]. E-learning had been defined as follows: “E-learning is an approach to teaching and learning, representing all or part of the educational model applied, which is based on the use of electronic media and devices as tools for improving access to training, communication, and interaction, and which facilitates the adoption of new ways of understanding and developing learning” [14]. This study identifies important CSFs and develops the relationship model between CSFs for enhancing sustainability and performance in E-learning. The remainder of the paper is organized into seven sections; namely, the research methodology, literature review, analysis, results and discussion, practitioner implications, limitations and future research, and conclusion
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