Abstract
This study focuses on the role of knowledge management in sustaining and enhancing innovation in the hospitality industry. In particular the study seeks to establish a knowledge management model within which the principles of innovation can be incorporated. There is a brief review of knowledge management and hospitality concepts and their respective synergies, and the various definitions mentioned indicated that knowledge management has the potential to be a catalyst for innovation within organizations. The study applied the survey methods where questionnaires were distributed to 240 respondents and analyzed using statistical analysis techniques. Most of the respondents perceived knowledge management as a way to add value. The results indicated that the state of knowledge–management framework implementation in the hospitality industry has been accepted. The study also identified knowledge management as one of the most important resources that contributes to the competitive advantage of an organization. This study provided a better understanding of the determinant factors and variables of knowledge management. The study could assist organizations to better design their knowledge–management schemes and generate fruitful outcomes for both employees and organizations. Our study shed light on the important role of knowledge management and the role of top management in legitimizing and empowering the knowledge management leaders. The study pointed out that future research can focus on the knowledge management leaders and address issues such as the characteristics of effective knowledge-management leaders and how can an organization develop a committed team of knowledge management leaders.
Highlights
A days productivity and efficiency have the most valuable place by managers
Robert Queen says on the subject that identification of the culture is a very important and essential step in identification of organizations and staff behavior and performance for changes are facilitated and new attitudes are stabilized in the organization with the use of culture
Organizational culture facilitates the acceptable solutions for knowing the problems, which members learn, feel and set the principles, expectations, behavior, patterns, and norms that promote a high level of achievement [3]
Summary
A days productivity and efficiency have the most valuable place by managers. Managers are searching for more efficiency and effectivity and their efforts are made to the same direction in order to establish organization consistency in this competitive world. Organizational culture facilitates the acceptable solutions for knowing the problems, which members learn, feel and set the principles, expectations, behavior, patterns, and norms that promote a high level of achievement [3]. People claim ignorance or don’t want to acknowledge a corporate strategy This important assumption, that culture drives employee behaviors, has received only limited direct empirical attention [7]. Companies prominent for their innovation competencies like 3M and Apple effectively reinforce innovative employee behavior by sustaining a culture of creativity and innovation [8] Each of these aspects has its own role in defining what the organizational culture will be. Study organizational control and supervision and its relation with manager’s efficiency
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