Reimbursement Procedure due to Electrical Damages: the Subject Relevance, Juridical Fundamentals, Agency Standards, Analysis Procedures and Trends

Abstract

This article, associated with the Brazilian experience, aims at making considerations on issues linked with the process involving general consumer appliances damages apparently attributed to abnormal supply by the electric grid. The paper highlights todays trends and the relevance of the subject, the legal fundamentals that has guided the matter, the regulatory procedures established by the national agency with emphasis in the focused matter, the traditional mechanisms to achieve the utility final report about the request consistence. Discussions are carried out about the possibilities that are open to achieve a more reliable manner of producing the final answer to a specific request. The work highlights the weaknesses of the strategies currently used to provide the analysis in practice and presents the fundamentals of methodologies based on scientific principles and techniques that are expected to fulfill the law and regulation obligation. The proposed approaches attempt to provide a more impartial and agile procedure keeping in mind the search for a consistent way to recognize the causal link between the allegedly manifested disturbances in electrical grids and the claims made by consumers.