Abstract
This study analyzed checklist and narrative reports from twenty reference interactions initiated in eleven Greater Vancouver colleges/universities by a proxy with heavily accented English. The results showed that librarians were generally sensitive to the language barrier, but they failed to ask enough questions and rushed the interaction to premature closure.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.