Reference Points Used In Quality And Value Judgements

Abstract

We propose that a fundamental difference between quality and value judgments is that consumers rely more on internal standards (i.e., information stored in memory) to evaluate a brand's quality and external standards (i.e., reference brands available in the evaluation context) to assess a brand's value. Since internal standards are relatively stable and external reference brands may change across contexts, value judgments are more context-dependent than quality judgments. In addition, we propose that the relative invariance of quality ratings to contextual product information will hold only for consumers who are relatively familiar with the product category and the target brand. To examine the underlying mechanisms, an experimental study varies task, comparison brand information and familiarity and uses a process tracing methodology.