Receptive Design Methodologies: Human-Centered Design methodologies receptive to adaptation, accessibility and inclusion.

In order to help companies to improve their competetiveness, it is important to develop new design methodologies. In this framework, a Functional And Robust Design (FARD) methodology dedicated to routine design of “highly productive” modular product ranges is proposed including principles of functional analysis, Design For Assembly (DFA), and techniques of modelling and simulation for ergonomics consideration. This paper focuses on the application of this original method applied to mechanical vibration and ergonomics problems of a scraper. Including biomechanical aspect in the design methodology, it is possible to identify the impact of a vibration tool on its users using numerical models of the tool coupled to a finite element model of the human hand. This method can proactively warn very early, in the design process, the risks of causing musculoskeletal disorders and facilitate an optimization of the mechanical tool. This study is a first step in a context of human-centered design.

As more and more research on involving users in design was published, the heterogeneity of design principles, methodologies and tools increased, leading to a variety of new terms being used to distinguish between the different types of solutions on how to support designers. Recently emerged research on human-centered or participatory design leads to small-scale differentiation, ending up in fuzziness. Influences from various disciplines form a conceptual landscape, in which the analytical boundaries become blurred and the conditions of certain design principles are characterized more by soft characteristics than systematic specifications. Consequently, practitioners feel challenged by the need of selecting the best suitable method for involving users into specific design tasks. Additionally, the term ‘method’ is perceived differently and in quite flexible ways. Hereby, the relationship between methods, tools and design methodologies is not taken into considerations. By analyzing the different methodological approaches of user-centered development practice, this paper reveals that not only the exchange between academia and practice, but also between different research communities lacks a consistent communication basis. To overcome this gap, a clarification of the essential terms necessary for describing the different methodological concepts related to user involvement is necessary. A first proposal towards a collection of these terms is given.

This qualitative case study explores the work processes and challenges faced by designers in Bangladesh regarding the adoption of human-centered design (HCD) methodologies. Interviews with 50 participants from various industries revealed that while Bangladeshi designers possess strong visual design skills, they often lack an understanding of HCD methodologies and face challenges such as time management, payment issues, and limited access to resources. The study underscores the need for a collaborative environment among clients, designers, and management, as well as enhanced education and resources to support HCD adoption. These insights highlight critical areas for improving design education, communication, and collaboration in Bangladesh.

This paper reports the findings of a field research effort to develop a computer-supported collaborative work (CSCW) system in a power tool organization and provides an overview of the features of this system. It presents the customer-driven, context-based methodology that was used to capture the workflow and the critical issues that must be addressed by the CSCW system. It also describes the evaluation techniques and performance measures that were used to compare the resulting system with the existing product development system in the organization. It was found that a combination of ethnographic and human-centered design methodologies is a powerful approach for capturing information about stakeholder needs and using it to develop a CSCW system in such organizations. Through evaluative ethnography it was possible to determine tasks that were feasible and others that were inappropriate for integration into the CSCW system. This methodology also identified issues that hindered the adoption of the CSCW system, permitting strategies for adoption to be proposed that might serve as guidelines to designers of future CSCW systems. Lastly, this development, implementation, and evaluation of a CSCW system in an industrial environment demonstrate its effectiveness to other similar organizations that could benefit from the use of CSCW systems. Relevance to industry This paper describes the development of a computer-supported collaborative work (CSCW) system in an actual manufacturing organization using a human-centered, context-based design methodology. The evaluation of the resulting CSCW system demonstrates the effectiveness of the methodology employed, as well as the potential CSCW systems have to address the needs of product development organizations.

Human-centered design as a tool to improve employee experience: The case of a US plant-based food manufacturer

In the design of information technologies, the challenge of integrating a human-centered design approach with software engineering methods emerge in different forms. The main challenge is to set the ground for different disciplines and professional cultures communicate and work together. The orchestration of different contributions and the establishment of communication practices that facilitates the integration of the different languages and procedures are crucial steps to take full advantage of different research traditions. This paper presents a case study in which human-centered design and requirement engineering methodologies have been used within a large research projects aiming at developing innovative technologies and services to support professionals in nursing homes. The design process took the form of an intercultural dialogue that required human-centered and requirement-engineering professionals to work across borders. Starting from our case study, the paper presents the boundaries identified between the human-centered and the engineering perspective and proposes a framework to guide the integration process conceived as an intercultural dialogue between disciplines.KeywordsHuman-centered designRequirement engineeringinter-disciplinarity

Background Asylum seeking youth in Canada and the United States face multiple barriers to accessing healthcare, leaving them at greater risk of worse health outcomes. In a previous study, we found that limited knowledge of the Canadian health care system and few navigation supports were a key barrier to care for asylum seeking youth, yet no youth-developed intervention existed to support this population. Human-centered design (HCD) develops meaningful interventions with communities who have been historically marginalized. Objectives This study sought to co-design an intervention to increase youth empowerment and access to health care for asylum seeking youth in Canada. Design/Methods This was a community-based participatory-action research (CBPAR) study, and combined human-centered design (HCD) methodologies. We obtained research ethics board approval for this study (#SMH REB 22-117). In partnership with two community organizations that supported asylum seeking youth in a large Canadian city, a youth advisory board was created. In multiple co-creation sessions over a calendar year, an intervention was developed in rapid prototyping sessions and refined with feedback, to develop a final pilot intervention. Results A total of 7 asylum-seeking youth participated in the youth advisory board, ranging in age from 12-19, representing 3 different languages and included youth who self-identified with chronic medical conditions. Over a 15-month period, they participated in 6 co-creation sessions to develop a multi-lingual, web-based tool; youth specifically stated they did not believe an app would be helpful, but rather a resource that could be easily accessed. The youth advisory board shared they had limited understanding of the Canadian healthcare system, as well as interim and provincial health insurance. Youth felt the tool should answer questions about how health insurance worked, be brightly colored, use dyslexia-friendly font and be easily saved on a smartphone as an image. A multi-lingual wallet card was developed for youth to easily present at healthcare encounters, particularly if they did not have provincial health insurance, to help youth communicate their coverage, language and needs. Conclusion To our knowledge, we developed the first co-designed tool in Canada for youth asylum seekers, by youth, to improve and empower youth to receive health care services they are entitled to through navigation support. Given the high degree of marginalization faced by asylum seeking youth, this intervention has the promise to improve health outcomes. Feasibility and acceptability of this study will be evaluated in subsequent studies.

Mental health disparities directly tie to structural racism. Digital mental health (DMH), the use of technologies to deliver services, have been touted as a way to expand access to care and reduce disparities. However, many DMH fail to mitigate the persistent disparities associated with structural racism that impact delivery (e.g., costs, dependable internet access)–and may even exacerbate them. Human-centered design (HCD) may be uniquely poised to design and test interventions alongside, rather than “for,” marginalized individuals. In employing HCD methodologies, developers may proceed with a vested interest in understanding and establishing empathy with users and their needs, behaviors, environments, and constraints. As such, HCD used to mindfully address structural racism in behavioral health care may address shortcomings of prior interventions that have neglected to elevate the voices of marginalized individuals. We argue that a paradigm shift in behavioral health services research is critically needed–one that embraces HCD as a key methodological framework for developing and evaluating interventions with marginalized communities, to ultimately promote more accessible, useful, and equitable care. The current commentary illustrates practical examples of the use of HCD methodologies to develop and evaluate DMH designed with marginalized populations, while also highlighting its limitations and need for even greater inclusivity. Following this, calls to action to learn from and improve upon HCD methodologies will be detailed. Acknowledging potential limitations of current design practices, methodologies must ultimately engage representative voices beyond research participation and invest in their active role as compensated and true collaborators to intervention design.

This paper presents the conceptual design of the HumanEnerg Hotspot, an agile toolkit aimed at addressing the human energy crisis in the context of Industry 5.0. The toolkit has been developed using a blend of Design Science Research (DSR) and Human-Centered Design (HCD) methodologies, enabling a comprehensive human-centered problem identification and solution-seeking approach. The toolkit includes a variety of strategies, techniques, frameworks, and resource recommendations for industry use and has been designed to be easily adaptable for use in diverse industry settings. The toolkit is intended to support the European Union’s goal for industry to influence society through a human-centric approach to Industry 5.0 by prioritizing human energy reinforcement and creating a more resilient and productive workforce. The toolkit provides a valuable resource for employees and managers alike and offers a promising solution for addressing the human energy crisis in the era of Industry 5.0.

This research paper presents Turing: an innovative tool that approaches mass-housing design and demonstrates how cloud computing and generative design can be conjointly used via an accessible web-based application to achieve a high level of user input and co-design integration. The technologies implemented are a Grasshopper cloud application with Rhino.Compute, linked to a web server and using Three.js as a visualisation engine on a website.This work explores the design, industrial and commercial opportunities of co-designed, platform-based processes for customisable collective residential developments through generative design and cloud computing from a human-centred perspective.The findings of this research explore an user integration approach in mass customisation using web tools. This paper also investigates the potential of generative design and cloud computing by examining how residential models can be co-designed by architects, developers, manufacturers and users through a novel workflow.This study addresses the following conference themes: smart products, services and product-service systems, open innovation, user co-creation, and data-driven approaches for mass customisation offering a novel approach developed in collaboration with an industry partner.KeywordsHuman-centered designHousingCloud computingGenerative designCo-creation

Human-centered Design and Evaluation Methodologies of Autonomous and Automated Machines and Equipment (AAM&E) in the Industrial Applications

Cities are currently being redesigned with sensors and data at their core. Environmental monitoring, crime tracking and traffic mapping are just a few examples of the socio-technical systems that are remaking cities. These systems are emergent sites of politics, values, and ethics where human and nonhuman actors collaborate, negotiate and debate the futures of their cities. One the one hand, they can be used for prediction, measurement and decision-making, but, on the other hand, they can also be harnessed to imagine alternative possible urban futures. Designers have an important role to play in mediating, making sense of, and intervening in these projects, which are at the intersection of the work of a variety of stakeholders including governments, business and citizens. This article draws on science and technology studies (STS) to think through ways designers can evolve existing human-centered design (HCD) methodologies to contend with socio-technical complexity at a time of great economic and environmental crisis. In particular, this article argues that it is necessary to create and explore methodologies that decenter the human and take the nonhuman seriously in order to meaningfully engage in the design of cities with more responsible, accountable, and ethical ways of engaging with emerging technologies.

Thematic Framing: Creating Healthcare Innovations1

Even though all human activities are executed in a built environment, only a few studies seem to be available about a building design methodology based on an ergonomic approach. The article presents a preliminary survey of some principles driven by human factors/ergonomics discipline, analysing the role they play in the architectural design process, in order to define a design methodology supporting the building designer to create working and living spaces actually fitting the needs of inhabitants. The human-centred building design methodology presented here takes inspiration from the holistic approach of ergonomics. It depicts an iterative process for architectural design activities including human factors principles, such as users’ involvement, their variability and diversity consideration, stereotypes and standards followed. The design methodology is described in operational steps supported by practical examples related to different architectural scales.

ObjectivePediatricians are well positioned to discuss early life obesity risk, but optimal methods of communication should account for parent preferences. To help inform communication strategies focused on early life obesity prevention, we employed human-centered design methodologies to identify parental perceptions, concerns, beliefs, and communication preferences about early life obesity risk.MethodsWe conducted a series of virtual human-centered design research sessions with 31 parents of infants <24 months old. Parents were recruited with a human intelligence task posted on Amazon's Mechanical Turk, via social media postings on Facebook and Reddit, and from local community organizations. Human-centered design techniques included individual short-answer activities derived from personas and empathy maps as well as group discussion.ResultsParents welcomed a conversation about infant weight and obesity risk, but concerns about health were expressed in relation to the future. Tone, context, and collaboration emerged as important for obesity prevention discussions. Framing the conversation around healthy changes for the entire family to prevent adverse impacts of excess weight may be more effective than focusing on weight loss.ConclusionsOur human-centered design approach provides a model for developing and refining messages and materials aimed at increasing parent/provider communication about early life obesity prevention. Motivating families to engage in obesity prevention may require pediatricians and other health professionals to frame the conversation within the context of other developmental milestones, involve the entire family, and provide practical strategies for behavioral change.