Abstract
Along with the increase in population, the increase in demand for freight in e-commerce has complicated the transportation of goods with increasing transportation costs. The demand for e-commerce has also increased rapidly, especially during the current outbreak of the COVID-19 epidemic. Along with this need, the paper presents the current situation of freight transportation in the last mile of the e-commerce industry and new trends to improve the conditions in the last-mile delivery. Through published studies, several applications in last-mile delivery have also been identified for comparison with other costing methods. Studies also show that the application of new technologies in last-mile delivery can optimise costs, the environment, as well as delivery policies for companies. The paper also points out that the difficulty in applying and managing new technologies is very complicated and requires policies from managers. This can also be considered a new research direction that contributes to promoting new technologies in last-mile delivery to reduce time and costs for delivery companies as well as customer costs for last-mile delivery.
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