Year-end Sale % OFF 
Abstract
This study investigates the effect of organisational readiness, innovation and airport size and ownership on digital change at airports. Data is collected from a survey of managers at 94 airports worldwide and analysed using partial least squares structural equation modelling. Organisational readiness is found to have a direct effect on digital change. Organisational readiness also has a direct effect on innovation, which subsequently affects digital change. Airport size has a direct effect on digital change while the effect of ownership is not significant. The findings show that successful development of organisational readiness can be used to speed up the rate of innovation needed for digital change at airports.
Highlights
Airports have embraced digital change, whether it is encoding analogue information into a digital format or using technologies to alter and add value to existing processes and functions
Respondents believe their organisation has a moderate level of digital change
Respondents tend to agree about having an organisational readiness for digital change
Summary
Airports have embraced digital change, whether it is encoding analogue information into a digital format or using technologies to alter and add value to existing processes and functions. Change is being driven by current or emerging technologies such as augmented reality (Eschen, 2018), Big Data Analytics (Mullan, 2019), blockchain (Di Vaio and Varriale, 2020), cloud computing (Amadeus, 2014), cognitive computing (Herrema et al, 2019; Sadjadi and Jarrah, 2011), cybersecurity (ACI, 2020), systems integration (Stocking et al, 2009), the Internet of Things (Mariani et al, 2019; Zmud et al, 2018) and virtual modelling and simulation (Ørsted, 2019) These technologies allow airports to develop systems that monitor, visualise and respond to digital processes and functions in real-time, and as part of a wider ecosystem that connects all stakeholders (Halpern et al, 2021). There is a lack of empirical evidence on what the challenges are and how they affect change
Sign-in/Register to view highlights & summary 
Published Version (
Free)
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
