Abstract
This article aims to analyze contributions and applications of Queuing Theory (QT) in solving health service management problems. A literature bibliometric review was carried out to present a chronological classification of health care systems examined with the aid of queuing models with the purpose of describing the main trends in QT application to assist decision makers in health services. Methodology: A bibliometric review was carried out to investigate the area of health supported by queuing models. Articles describing models of problems were sought and their topics or keywords related to QT and health care or health problems of the population. Results: 314 articles addressing the applications of QT in Health Care Management (HCM) from 2014 and 2020 were analyzed. Conclusion: It was found that QT contributes to improve health services and provides managers with resources to achieve such improvement. It was also evidenced that it is widely applied in emergency services.
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