Abstract
Introduction: Quality of service is one aspect that can affect the level of patient satisfaction. Service quality that is not good will result in a low level of patient satisfaction.
 Purpose: The purpose of this study was to analyze the relationship between the quality of licensing services and the satisfaction level of inpatients at Level III Hospital Baladhika Husada Jember.
 Method: This research is a quantitative study with a cross-sectional approach. The sample of this study was 96 respondents who were inpatients with an accidental sampling technique. Statistical test using Fisher Exact.
 Results: The results showed that the quality of service was good for 81 respondents (84.4%), and the level of satisfaction was satisfied by 86 respondents (89.6%). There is a relationship between the quality of service and the level of patient satisfaction (ρ value = 0.47 < a = 0.05) means that Ha is accepted and Ho is rejected with a low strength relationship with a correlation coefficient value of 0.229.
 Conclusion: There is a relationship between the quality of community service and the level of inpatient satisfaction at Level III Hospital Baladhika Husada Jember.
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