Quality management system implementation of ISO 9000:2015 on robusta coffee processing in Jember regency

Abstract

Indonesia plantation sector is continuing to produce good products including robusta coffee as a good prospect commodity. The problem that is faced is the lowest of product competitiveness comparing with other exporting countries, this has led to a study of the implementation of a quality system in export robusta coffee agribusiness.The study's purpose is to increase the quality of the production process on the processing unit of robusta coffee in Jember regency through continuous quality improvement based on ISO 9001:2015. The research location was selected by purposive sampling, which is Cacao and Coffee Research Center, PTPN XII Renteng, and Ketakasi Multipurpose Cooperative. The used method is self-assessment by pair assessment of the expert using AHP. The result shows the processing unit of robusta coffee Jember has 3 clauses of 7 clauses from strong category. But there is an important part of the quality system that is not standardized yet or has no standard at all. This problem can be fixed by applying the guidance and services of ISO training specialists and consultants. The clauses that became priority in its application in order is Leadership (0,259), Organization Context (0,244), Supporting (0,178), Operation(0,122), Planning (0,095), Increasing(0,053), and Evaluating Performance (0,049).Continual improvement is needed for clauses that have low priority.