Abstract
Quality Management Practice (QMP) has been proven its positive impact on organizational performance and received significant attention in recent years. However, there is little or no studies on QMP and organizational performance in Vietnam, specifically in Binh Duong. This research concentrated on finding the degree to which five elements of QMP namely Leadership, Strategic Planning, Process Management, Human Resource Management and Customer Satisfaction influence organizational performance within the scope of a SME in Binh Duong, Vietnam. In this study, a survey was conducted involving internal human resources and external customers, resulting in a response rate of 100 percent. Data was collected from three different perspectives of managers, staff and customer to gain the best insight understanding. The results of the survey revealed that Strategic Planning, Human Resources Management and Customer Satisfaction take important role to play in increasing performance of this organization while the other fundamentals needs more improvement to fully implement QMP at the company. This research has the potential for further research to enhance the standards of QMP in Binh Duong area.
Highlights
1.1 Background of the ResearchIn contemporary society, small and medium scale firms must overcome many barriers to survive in the market (Rosli, 2012)
Based on the purpose of the study is to explain a causative relationship between Quality Management Practice (QMP) and organizational performance, explanatory case study is chosen as the main methodology
After the Statistical Product and Services Solutions (SPSS) analysis process, the results are presented in three tables below
Summary
Small and medium scale firms must overcome many barriers to survive in the market (Rosli, 2012). The winners of the game are always the ones owning competitive advantage that differentiates them with the competitors (Davis, Aquilano, & Chase, 2003). Business environment’s characteristics currently are dynamic and uncertain. Many organizations are under pressure to offer superior value to the customer and out-perform their rivals. It is necessary to understand how the market is changing; the firms will be able to response quickly to opportunities and challenges. For long-term success, they must seek approaches to enhance level of competitiveness and effectiveness (O'Mahony & Garavan, 2012)
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