Abstract
Purpose: Considering the speed of technological development towards the Industry 4.0 era the change is necessary for managerial aspects in industrial companies. In this paper an attempt is made to understand the influence of Industry 4.0 technologies on the Quality 4.0 concept better. Methodology/Approach: Two aspects were analysed in order to achieve the goal – the influence of Industry 4.0 on quality management and the influence of Quality 4.0 on customer satisfaction. The paper is based on a literature review and a pilot study based on questionnaires prepared for research purposes. Findings: It was found out that the emergence of new technologies is beneficial for Quality Management processes and customer satisfaction. Moreover, the influence is greatly described by the amount of data now available for analysis. However, as the concept of Quality 4.0 is in its infancy, the necessary change is still required. Research Limitation/Implication: As the research was conducted in the Czech Republic, the results are limited according to the territory. Also, the study was based on the literature review available from SCOPUS and WoS databases in English, thus further studies of available literature in other languages might be needed. Originality/Value of paper: Although the quality tools that are used in Quality 4.0 are already known and accepted the influence of advanced technologies on quality management is not clear. In this paper an attempt is made to understand the influence.
Highlights
In the contemporary world with the constantly increasing speed of change and technological advancement, many companies face the challenge of changing the existing methodologies and practices
As the initial search for the key terms resulted in 12 articles, it is not possible to state that the existing analysis is sufficient for the proper understanding of the confluence of Industry 4.0 and quality management
As Industry 4.0 technologies influence industrial life-changing the future of existing practices and theories there is a need to better understand the direction of the change in all the fields
Summary
In the contemporary world with the constantly increasing speed of change and technological advancement, many companies face the challenge of changing the existing methodologies and practices . With its first introduction in 2011, the term Industry 4.0 became an inseparable part of industrial life, influencing industrial processes and the management of organizations of all types. This has led to the fact that nowadays managerial systems that have been used and proved their consistency are currently changing in order to be better integrated into the technological environment. The quality management that integrates Industry 4.0 technologies is lately called Quality 4.0. Nowadays there is no universally accepted term for Quality 4.0, this term usually includes the usage of quality tools combined with new technologies characteristic for Industry 4.0, such as Big Data, Internet of things, etc
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