Abstract
Building operational management has consistently become a requirement to fulfill, especially for buildings that are enabled for the public interest. The concept of operational management, especially in the maintenance of poor buildings can cause various functions of building facilities will be decreasing and affect the quality and comfort of the building, therefore it is very important for building owners/building users to know the understanding and process of building operational management. This research aims to study about the understanding of operational management and based on research results there are 4 stages of process in operational management, namely review design, planning, organizing, movement and control.
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