Public Perception towards Punjab Emergency Service (Rescue 1122): A Case Study of District Multan, Punjab, Pakistan

Abstract

The objective of the present study was to examine the public opinion towards Punjab Emergency Service Rescue 1122 among general community. A total number of 600 respondents including both males and females from six towns of Multan District participated in this study through convenient sampling. Structured interview schedule was used as a tool for data collection from respondents. A 5-point likert type scale very satisfied=1; somewhat satisfied=2; Neither Satisfied nor Dissatisfied=3; somewhat Dissatisfied=4; Dissatisfied=5 was used to gather responses from the general public. Descriptive statistics was used to describe the data in frequency distribution, percentages, mean, and standard deviation. The data was analyzed through Statistical package for social sciences (SPSS) 24 version. Results indicated that majority 95% of the respondent swereaware about the services of Punjab emergency rescue 1122. Mostly 75% of the respondents reported that they were satisfied with the services provided by rescue 1122.The Respondents were satisfied with the behavior and first aid services provided by rescue 1122 department. About 52% respondents expressed that they were satisfied with the way of shifting by the rescue workers. Themajority 61% of the respondents weresatisfied with the free helpline service of Rescue 1122 department. The majority 72% of the respondents fully appreciated the initiative of Punjab Government to establish Rescue services for general public. About 58% respondents showed their interest to adopt Punjab emergency rescue 1122 department as a profession.Overall, people were satisfied by the services of Punjab emergency rescue 1122 department. There is a need to extend its services in other provinces.