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Abstract
Background: Healthcare is confronted with various challenges. The digital transformation represents both a challenge and an opportunity. Different expectations are associated with the digital transformation, which can only be achieved through high financial and personnel expenditure. Existing staff must be qualified in order to utilise the potential of digital transformation and fulfil expectations. However, it is unclear what qualifications staff need. The aim of this article is to analyse the skills profile from the perspective of quality and risk management and to identify further skills to promote digital transformation. Method: A semi-structured literature search was carried out in scientific and user-related databases and specialist journals. In addition, books and websites were included in the analysis in order to provide a broad publication base for the research. The competences were selected by one person and the identified competence and its assignment to the generic competence cluster was agreed with the participation of all authors. Results: A total of 89 competences for quality and risk management were identified and assigned to the three generic competence clusters of personal competences, technical and methodological competences and competences for promoting digital transformation. For the digital transformation competence cluster, 20 competences were identified, which cover topics such as digital literacy, possible uses of data analytics and artificial intelligence, the ability to make judgements about digital innovations, and will develop further facets with increased use in healthcare. Discussion: The competences identified expand the competence profile of quality and risk management officers and reflect their central role in the management and support of healthcare facilities. The scope and level of detail of all competencies listed may vary by organisation, most commonly associated with their size and culture. In order to achieve the goals of digital transformation, personnel must be sufficiently qualified. Building on this, this skills profile offers the opportunity to address employees in a needs-based and targeted manner with training and further education programmes. The extent to which quality and risk management officers qualify themselves with regard to the competences identified should be coordinated depending on existing professional groups with detailed specialist knowledge and a culture of exchange between all professional groups should be promoted
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