Abstract
The Parliamentary and Health Service Ombudsman's (2011) report Care and Compassion? criticised the standards of care for many National Health Service (NHS) patients, especially the elderly, by stating the NHS was failing to respond to the needs of patients with care and compassion. Two years previously, the Healthcare Commission reached similar conclusions, stating trusts needed to resolve shortcomings in nursing care — specifically compassion, empathy and communication ( Healthcare Commission, 2009 ). For most veterinary professionals compassion, empathy and respect are core values and viewed as integral to their role. This article will look at compassionate care within the context of veterinary nursing — what it is, what prevents it and what enables staff, day in and day out, to be compassionate towards every patient committed to their care and their owner.
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