Abstract
This study aimed to identify predictors of experiences and patient satisfaction with nursing care and compare the psychometric properties of the Brazilian version and the original version of the Newcastle Satisfaction with Nursing Scales. This is a cross-sectional study with 351 patients in medical-surgical units of a teaching hospital. The multiple linear regression method was used for data analysis. Satisfaction with nursing care in general was the predictor for experiences (p<0.0001) and satisfaction (p<0.0001). Other predictors of satisfaction with nursing care were age (p=0.027), education level (p=0.024) and satisfaction with hospitalization (p=0.021). We conclude that the Brazilian version of the instrument demonstrated satisfactory reliability and validity. In addition, it is easier to use and less expensive.
Highlights
The assessment of health care quality has incorporated the patients’ perspective and this subjective assessment is translated in the measuring of patients’ satisfaction with the health service.[1]
To assess the patient’s satisfaction with nursing care, two specific tools are available in Brazil: the Patient Satisfaction Instrument (PSI) and the Newcastle Satisfaction with Nursing Scales (NSNS) – Brazilian version.[6,7]
351 patients participated in the study, who complied with the inclusion criteria
Summary
The assessment of health care quality has incorporated the patients’ perspective and this subjective assessment is translated in the measuring of patients’ satisfaction with the health service.[1] It is considered an important indicator of care quality and a recent study proposes its use to assess the population’s access to health.[1,2,3]. To assess the patient’s satisfaction with nursing care, two specific tools are available in Brazil: the Patient Satisfaction Instrument (PSI) and the Newcastle Satisfaction with Nursing Scales (NSNS) – Brazilian version.[6,7] The PSI has been used recently to assess puerperal women’s satisfaction at a postpartum unit of a teaching hospital in the interior of the State of São Paulo,[8] besides being used to measure the satisfaction of patients hospitalized at medical-surgical wards.[6].
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