Abstract
As Internet use continues to grow worldwide, its potential to facilitate e-commerce and international trade, especially among small and medium-size enterprises (SMEs), is well recognised. However, formidable barriers in language and word processing have to be overcome before significant uptake by SMEs can be realised. A pragmatic methodology to enable multilingual e-mail communication is introduced, in a prototype system called “TigerTalk for SMEs”. This approach has been endorsed by the Asia Pacific Economic Cooperation (APEC) as the Multilingual International Trade Project. Communication needs in every link in the e-commerce value chain including contract negotiation, payment settlement, transportation logistics, custom declaration, customer services, etc. are analysed through a series of case studies. The goal is to provide a multilingual platform for end-to-end business transactions among SMEs worldwide. Progress in several key links is presented for practitioners contemplating international e-commerce.
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