Abstract
Objective: The tolerance by the patients for waiting more than 30 minutes is diminished. The “waiting time,” measured in minutes, is the time between an appointment and the start of the consultation or treatment. The objective is to reduce patient wait time in an outpatient practice setting by implementing improvement strategies. Design: A time study is designed to record the time data over 4 weeks. The total wait time is measured before and after implementing the improvement strategies. Statistical analysis to determine the median, the range, the mean and standard deviation, is used.
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