Abstract
To evaluate older adults’ level of satisfaction with pharmaceutical care and to identify associated factors. ;A cross sectional survey was conducted among 200 older adults attending the Pharmacy unit of the Consultant Outpatient Department, Olabisi Onabanjo University Teaching Hospital (OOUTH) Sagamu for 4 weeks. A 26- item questionnaire addressing the socio-demographic characteristics and satisfaction variables on a 5-point Likert scale of excellent (5) very good (4) good (3) fair (2) and poor (1) with a range of 20-100 score was utilized. Using IBM SPSS version 20, Unpaired t test and One way ANOVA were done for further analysis and significant P - value was set at < 0.05. ; Response rate was 83.5% and reliability of the questionnaire was 0.842. Most respondents were females 91(54.5%) ranging from 60-69 years 84(50.3%) and married 131(78.4%). Overall satisfaction score was 66.34±16.09. Patients were most and least satisfied with ‘The privacy of conversations with the Pharmacist’ 81.4±16.8 and ‘The availability of the pharmacist to answer your questions” 55 ±23.8 respectively. No significant association was found between demographic variables and satisfaction levels. Overall satisfaction score with pharmaceutical care was good and there was no significant association with sociodemographic variables.
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