Abstract
AbstractMaintenance and upkeep of aged multiple-ownership buildings in good condition are growing concerns for developed societies. Moreover, owners, tenants, and management companies are not always cooperative. Building management disputes are likely to arise when these stakeholders’ interests, rights, and duties are in conflict. Formal settlement procedures like arbitration and litigation are considered adversarial in nature and rarely result in an amicable settlement whereby the disputants can maintain their relationship. Mediation, which deploys a problem-solving perspective, is a sensible alternative to adjudicatory resolution processes. This study investigates the interrelationships among three dimensions of building management disputes: dispute sources, mediator tactics, and mediation outcomes. To achieve this objective, dispute-specific data measuring the three dimensions were first collected from practicing mediators. Second, principal component factor analyses were conducted to identify taxonomi...
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