Performance of Bureaucracy in Implementing the Issuance of Trade Business License

Abstract

This study discusses the bureaucratic performance of the Investment and One-stop Integrated Services (DPMPTSP) in Banyuwangi Regency in implementing the issuance of Trade Business License (SIUP). The result indicated that the performance as seen from the relevance aspect showed good performance, the bureaucracy consistently implemented organizational strategic planning based on the mission, objectives, and goals of the Regional Medium-term Development Plan (RPJMD) of Banyuwangi Regency, which is further elaborated in the annual work plan. The performance as seen from the efficiency aspect showed the lack of attention to inputs (facilities and infrastructure, human resources, budget, not meeting output targets/SIUP in a certain period of time). In order to obtain SIUP (output), service users had to go through the lowest structure of the government, lengthy processes, and even unpredictable costs. Another effectiveness aspect is that SIUP provided most of the benefits for meeting the socio-economic needs of the service users and contributed to local taxes for the local government. The performance of the SIUP service impacted on gender equality and ethnic groups, impact on increased value of business investment and awareness, especially medium and large enterprises which owned SIUP, and was of use as a business legality. The result reconstructed the theory by Polliit and Bouchart which need to include the novelty of equity which bridged the socio-economic problems and the impacts.