Performance Appraisal Systems in Hiram Hospital and its Relationship with Employees’ Performance: Empirical Study

Abstract

Purpose: This study aims to investigate the relationship between different performance appraisal methods and employees’ performance in a private hospital in South Lebanon. Three main appraisal methods were selected for this study including traditional appraisal, self-appraisal and customer appraisal methods. In addition, the employees’ performance was measured at different levels including task, adaptive and contextual performance.
 Design: Based on a quantitative approach and using self-administered questionnaires, primary data was collected randomly from 125 employees of the target hospital.
 Findings: The results obtained showed that employees are generally performing in an adequate level and they are pleased with the current applied performance appraisal systems at this hospital and especially at the level of customer appraisal methods.
 Originality: This study showed how private hospital in Lebanon use performance appraisal systems in managing their human resources through measuring employees’ performance, motivating them and most commonly, making critical administrative decisions related to training and development or even rewarding and coercive actions.
 Future suggestions: Future studies are recommended to expand the research geographically and comprise variety of hospitals in terms of size or type. Also, studying different performance appraisal systems would enrich the literature especially at the empirical level.