Abstract
ABSTRACT The development of homestays has brought academic attention to consumer satisfaction on sharing platforms. Three facets of homestays – a home-like feeling, interaction, and authenticity – are the core influencing factors that attract customers. However, little attention has been paid to whether consumers’ motivations are satisfied from the angles of hosts and customers. Based on affordance theory, this study explored perception gaps via text analysis. Regarding a home-like feeling, hosts described household appliances, whereas customers would prefer to know more about room hygiene and facilities. For interaction, hosts typically shared their hobbies; consumers were more interested in the hosts’ character and benefits for customers. In terms of authenticity, in addition to being concerned about the surrounding environment and features of homestays, consumers considered photos’ authenticity. Meanwhile, hosts typically ignored this aspect. This study broadens affordance theory’s scope and offers hosts guidance to attract customers.
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