Abstract
The study aimed to ascertain how the perception of managers in relation to environmental uncertainties in the road freight transportation sector relates to the use of controls for risk management. Methodologically, the research is characterized as descriptive, with a qualitative approach, and was carried out through case studies in four companies. The cases were selected taking into account the type of cargo as well as accessibility to the research. The categories of the study were drawn from the literature and organized in a questionnaire and an interview guide, which were applied to two managers of each organization. The research also used data from documents provided by the organizations and direct observation, aiming at the triangulation of data. The results showed that the major sources of uncertainty were assigned to highways, which, in turn, presented more sophisticated controls and risk management processes. It was found that managers who perceive greater uncertainty in a particular environment seek to implement risk management mechanisms to reduce the negative impacts on the organization. Although organizations seek ways to improve risk management, using additional mechanisms to minimize environmental uncertainties, risk management in the investigated companies is incipient and is strongly related to tracking systems for the fleets and to the purchase of insurance for the cargos. Keywords: risk management, uncertainty of the environment, road transport loads.
Highlights
Este é um artigo de acesso aberto, licenciado por Creative Commons Atribuição 4.0 Internacional (CC BY 4.0), sendo permitidas reprodução, adaptação e distribuição desde que o autor e a fonte originais sejam creditados
The results showed that the major sources of uncertainty were assigned to highways, which, in turn, presented more sophisticated controls and risk management processes
It was found that managers who perceive greater uncertainty in a particular environment seek to implement risk management mechanisms to reduce the negative impacts on the organization
Summary
ENVIRONMENTAL UNCERTAINTY PERCEPTION AND RISK MANAGEMENT: A STUDY ON PROVIDERS OF ROAD FREIGHT TRANSPORT SERVICES. RESUMO O estudo teve por objetivo verificar como a percepção de gestores em relação às incertezas do ambiente, no setor de serviços de transporte rodoviário de cargas, se relaciona com o uso de controles para gerenciamento de riscos. Metodologicamente, a pesquisa se caracteriza como descritiva, com abordagem qualitativa, e foi realizada por meio de estudo de casos em quatro empresas. Os casos foram selecionados levando em consideração o tipo de carga transportada, bem como a acessibilidade para a realização da pesquisa. Os resultados evidenciaram que as maiores fontes de incertezas foram atribuídas às rodovias, que, por sua vez, apresentaram controles e processos de gestão de risco mais sofisticados. Verificou-se que os gestores que percebem maiores incertezas em determinado ambiente buscam implementar mecanismos de gerenciamento de riscos para diminuir os impactos negativos na organização. Palavras-chave: gestão de riscos, incerteza do ambiente, transporte rodoviário de cargas
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