Abstract
The Prototype Application System e-report of public service at Ponorogo Smartcity in Ponorogo district is designed as a fast and effective information tool between the community and Ponorogo district government in the consequences of the surrounding events. The concept of smartcity is used in this design to help communities and governments improve city efficiency, provide appropriate information and improve services, and support innovation. The reason of the literature study and direct interviews at the Ponorogo Public Relations Sub Division of Public Complaints. The method used in this design is the waterfall method, where the waterfall method is medium and also sequentially in software development. And for testing this application using blackbox method. From the results of system design using methods that produce applications that can improve services to reports of complaints Ponorogo regency community.
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